DIVIDERS

At #Hashtag Hero, we’re committed to delivering strategic, creative, and data-driven digital marketing services that elevate your brand and help you achieve real results. To ensure transparency and a smooth working relationship, please review our service policy below.

Terms & Conditions

Project Scope & Deliverables

Each service is tailored specifically to the client’s needs. A detailed scope of work, deliverables, and timelines will be discussed and agreed upon before the start of each project.

Client Responsibilities

Clients are expected to provide timely access to relevant assets, brand guidelines, platforms, and approvals to avoid delays in project timelines.

Communication

We prioritize clear and open communication. You’ll receive regular updates and performance reports, and we’re always available to answer questions throughout the duration of the project.

Confidentiality

All client information, strategies, and data are kept strictly confidential. We do not share your information with third parties without written consent.

Payment & Refund Policy

• Payments are due as agreed upon in the initial contract or invoice terms.
• All services are non-refundable.
  Due to the time, expertise, and strategic resources invested in every project from the outset, we do not offer refunds once work has begun or payment has been made.
• In cases of early termination, any completed work up to that point will be delivered, and no refund will be issued for any remaining unused services.

 Policy Updates

We reserve the right to update this policy at any time. Any changes will be communicated directly to our clients and posted on our website.